Solutions
Practical AI, explained
What AI can handle for a business today, how it works, what you need and where it falls short.
These are illustrative examples of how each solution works, not client case studies.
Customers message on WhatsApp at all hours, often with the same questions.
WhatsApp agents
Answers common questions, shares prices and opening hours, takes orders or bookings, and passes the chat to a person when needed.
Example
- A customer asks: “Do you deliver to my area?”
- The agent checks your delivery list and replies
- If they want to order, it collects the details and alerts your team
What you’ll need
- A WhatsApp Business Platform account, through Meta or an approved provider
- Your questions and answers, prices and policies, written down
- A person who takes over when the agent hands a chat on
Keep in mind: WhatsApp has rules for messaging customers who haven’t written to you in the last 24 hours, so follow-up messages need approved templates.
Discuss whatsapp agents for your businessMissed calls and slow replies mean missed bookings.
AI receptionists
Greets customers, answers questions about your services, books appointments into your calendar and sends reminders.
Example
- A client asks for a Saturday appointment
- The receptionist checks your calendar for free slots
- It confirms the booking and adds it to your calendar
What you’ll need
- A shared calendar, for example Google Calendar
- Your services, prices and opening hours
- Rules for what needs a person, such as complaints or refunds
Keep in mind: It only sees the calendar and information you connect. Keep a person available for anything sensitive.
Discuss ai receptionists for your businessYour team spends hours on enquiries that were never going to buy.
Lead qualification
Asks a few agreed questions, such as budget, location and timing, then sends promising leads straight to the right person.
Example
- A lead fills in a form or sends a message
- The assistant asks your qualifying questions
- Leads that match your criteria go to sales with a short summary
What you’ll need
- Your qualifying questions and what a good lead looks like
- Where leads should go: email, a spreadsheet or your CRM
- Clear wording that tells leads how their details are used
Keep in mind: It sorts leads by the rules you give it. Review its decisions regularly so good leads aren’t turned away.
Discuss lead qualification for your businessSome customers would rather call than type, and calls come in when you’re busy.
Voice agents
Answers phone calls, handles simple questions, takes messages or bookings, and transfers the call to a person when asked.
Example
- A customer calls your business number
- The voice agent answers, understands the request and replies
- It books, takes a message, or transfers the call
What you’ll need
- A phone number connected through a calling provider
- A clear list of what the agent handles and what it passes on
- Consent wording if calls are recorded, following the rules in your country
Keep in mind: Accents, background noise and line quality affect accuracy. Test in the languages your customers actually speak before going live.
Discuss voice agents for your businessA note on languages
Many AI tools handle widely spoken languages such as English, French, Arabic, Portuguese and Swahili, but quality varies by language and tool. Test with real customer messages first.
Not sure which one fits?
Tell us how customers reach you today. We’ll suggest where to start, or whether to wait.